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Stop sorting denials alphabetically

A simple change — ranking your denial queue by recoverable dollars — is one of the highest-ROI moves a billing team can make.

Marisol Cruz
Senior Billing Consultant
Jan 22, 2025 · 5 min read

Most denial queues we audit are sorted by date, alphabet, or queue name. The biller works them top-to-bottom and runs out of day before they hit the high-dollar appeals.

Sorting by recoverable dollars — net of expected write-off — surfaces the $24,300 appeal before the $87 write-off. The biller spends the same time and recovers an order of magnitude more revenue.

MedIQ's denial workspace defaults to recoverable-dollar ranking out of the box. You can override it per queue, but most teams never do.

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